Privacy Policy

How your information is treated with care.

• What Information Is Collected

  
  Information you share voluntarily, such as your name, email address, phone number,
  number of guests, stay dates, and special requests.
  Basic booking details (room type, price, payment status). If you use the contact form, some technical information (such as date and time, IP
  address, and browser type) may be logged by the website host.

• How Your Information Is Used

  
  To answer questions, confirm bookings, and communicate about your stay (arrival
  details, meals, activities, etc.).
  To manage basic administration such as invoices, accounting, and legal
  recordkeeping.
  To improve services in a general way (for example, understanding busy periods or
  common requests), without selling or sharing your personal data with advertisers.

• Sharing of Information

  
  Your information is not sold or rented to third parties.
  It may be shared only with:
  o Service providers needed to manage bookings, payments, or the website (e.g. booking platforms, email providers, and payment processors), under privacy obligations.
  Activity partners (e.g., paragliding schools, guides, drivers) only when you ask for help to book with them, and only with the details needed for that booking. Authorities, if required by law or for legal requirements or registration.

• Data Storage and Security

  
  Reasonable technical and organisational measures are taken to keep your
  information secure (password protection, limited access, and secure services where possible).
  Data is kept only as long as needed for bookings, legal obligations (such as tax or registration rules), or to stay in touch if you have clearly asked for that.

• Your Choices and Rights

  
  You can ask what personal information is held about you and request corrections if something is inaccurate.
  You can request that certain information be deleted, unless it must be kept for legal or administrative reasons (for example, invoices).
  You can ask not to receive nonessential messages (for example, occasional updates), and your preference will be respected.

• Use of Security Cameras (CCTV)

  
  Security cameras are installed in common outdoor areas only
  (main gate, garden paths, parking).
  The purpose is guest safety, property protection, and monitoring of entry and exit points.
  Cameras do not cover private spaces, guest rooms, doors, windows, or bathrooms.
  Footage is accessed only when required for security or
  incident review and is not used for monitoring guests’ private information
  activities.

• Cookies and Website Use

  
  The website may use basic cookies or similar tools to help it function properly and to understand general, anonymous usage (such as which pages are visited more often).

 Where required by law, a cookie banner or settings tool will allow you to accept or
Decline nonessential cookies.

• Contact for Privacy Questions

  
  For any questions about your data or to exercise your rights, you can send an email
  to: [welcome@maisonfaisal.com].
  You will receive a response within a reasonable timeframe, typically within 2 days.